AI-Powered Business Phone Systems & Internet Solutions

Seamless, Cloud-Based communication – Untangled.

Business Phone Systems

AI-powered, cloud-based telephony including Dialpad, Cloud Hosted PBX, and SIP Trunking, tailored to your business needs.

Business  Internet

High-speed, business-grade fibre and NBN Business Internet, ensuring fast, reliable, and secure connectivity.

Business  Mobile & Data

Flexible SIM plans powered by the Telstra Wholesale Network, with no contracts or limits, just seamless connectivity.

Scalable Voice, Internet & Mobile Solutions

Keeping your business connected shouldn’t be complicated. We strip away the hassle and give you communication solutions that are simple, powerful, and built for the way you work.

Untangle the complexity of business communications

Keeping your business connected shouldn’t be complicated. We deliver simple, intelligent, and scalable communication solutions designed for the modern workplace-helping teams collaborate effortlessly, no matter where they are. With AI-powered voice and messaging, you get smarter conversations, better efficiency, and seamless connectivity.

We partner with industry-leading cloud communication providers such as Dialpad, Microsoft Teams, Telstra, and Aussie Broadband, bringing you cutting-edge AI-driven solutions that enhance every interaction and keep your business ahead of the curve.

of Australian businesses are planning to integrate AI-driven voice and messaging solutions in the next two years.

(SOURCE: IDC)

Australia’s #1 Dialpad Consulting Partner

Dialpad is a cloud-based phone system that helps modern teams stay connected, productive, and ready to work from anywhere.

As Australia’s leading Dialpad consulting partner, Untangled ensures smooth deployment, smart integrations, and ongoing support to keep your team productive.

From onboarding to optimisation, we help businesses unlock Dialpad’s full potential – enhancing collaboration, streamlining workflows, and delivering real-time insights.

Join 50,000+ businesses working smarter with cloud-based communication.

Learn More

More Than Just Technology - True Business Enablement

We don’t just set up your tech – we help you maximise its features, boost productivity, and integrate it seamlessly into your workflow.

Training & Onboarding

A structured four-stage rollout ensures a smooth transition, with expert training to help your team get the most from your system.

Smart  Integrations

We connect your voice system to CRMs, ERPs, and business apps, streamlining workflows and eliminating manual processes.

Concierge  Support

Our award-winning team provides proactive support, resolving issues quickly so your business stays productive and connected.

Hardware Procurement

We supply and install business-grade phones, headsets, and conferencing equipment, ensuring seamless compatibility with your communication systems.

Analytics  & Insights

Get real-time visibility into business calls and performance with powerful dashboards that turn data into smarter decisions.

Personalisation  & Customisation

We configure your settings to suit the preferences of your team, as well as improving efficiency, and ensuring seamless performance.

About Untangled

Untangled exists to remove the hassle from business communications, making it easier for businesses to connect, collaborate, and grow. With over 30 years of experience in Australian telecommunications, we bring together cutting-edge technology and real-world business needs to deliver smarter, more flexible solutions.

Industry expertise

We know the challenges and how to fix them.

Future-ready solutions

AI-powered, cloud-based, and scalable.

Customer-first approach

Tech that delivers real business value.

Independent & agile

The best solutions, not tied to one provider.

Straightforward & transparent

No complexity, no hidden fees.

Trusted by Teams Across Australia

EXCELLENT

5.0

Based on 162 reviews

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Janno Nolasco

22:53 22 Dec 25

We recently worked with Untangled during a critical system transition, and I want to specifically recognise Cindy for her outstanding support throughout the process.

Transitions like this can be stressful, but Cindy made the experience feel supported, structured, and genuinely collaborative. She was patient, responsive, and always took the time to explain things clearly and follow through, no matter how small the question.

What really stood out was her approach. She balanced professionalism with empathy, which made a real difference for our team, especially during the trickier parts of the rollout. It never felt transactional, just supportive and easy to work through together.

Really appreciate the support, Cindy. It made a big difference for our team.

Ria Dela Cruz

04:36 27 Nov 25

Cindy Perez gave us an excellent Dialpad training session today. She walked us through everything clearly and was very patient, especially during the mock calls and hands-on parts. She explained things in a way that was easy to follow and made sure we felt comfortable asking questions. Very warm, polite and genuinely helpful. Really appreciate the support.

Jasmin Reyes

04:17 27 Nov 25

The training session was very helpful. Cindy explained the Dialpad in a clear and easy-to-understand way. We also did mock call sessions to ensure the app is working properly. Thank you, Cindy

Meliza Bioco

22:21 26 Nov 25

Cindy was really knowledgeable about the services they offer, and the training with her was super straightforward. She explained everything clearly and made the whole process easy to follow. I also appreciated how patient she was and how she checked in to make sure I was keeping up. She also answered all of my questions. Overall, great session — very helpful and smooth! I'm excited for dec 8!!! thanks, Cindyyy :))

Lina Carr-Gomm

00:21 11 Oct 25

Andre and the team were super helpful from start to finish. They did not stop trying to solve my issue until it was resolved! Very very helpful. Thank you.

Madaline Calabro

22:56 05 Oct 25

They didn’t just help us switch, they kept it all Untangled!

Anton and the team made onboarding to our new provider incredibly easy and seamless. 5/5 for overall service and experience. Would recommend and use again!

Matthew Smyth

04:39 02 Oct 25

Untangled have been fantastic! They made the whole process effortless for us. Anton was outstanding—cool, supportive, and brilliant from setup right through to implementation and Q&A. Highly Recommended.

Cameron Clark

01:51 22 Sep 25

Excellent customer service.

Merryl Cadena

03:12 18 Sep 25

Anton is great! He explains dialpad features clearly and answers our questions thoroughly, making sure everyone understands the app. His session with us is well-structured, engaging, and supportive. Highly recommended!