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Hospitality - Restaurants, Cafes, Retail

Where hospitality meets connection

Focus on what truly matters – providing exceptional service and creating lasting impressions.

Untangled Cloud HBX for Hospitality Industry

Set off on a trip where hospitality and technology converge

In the realm of hospitality, communication is the cornerstone that shapes guest experiences and builds brand loyalty. At Untangled, we recognise that every interaction is an opportunity to create delight. That's why we've crafted Untangled Cloud HBX specifically for the hospitality industry – a blend of efficiency and warmth. Our solution simplifies communication, enhances customer engagement, and transforms everyday moments into extraordinary memories.

Cloud HBX Redifining Guest Experiences


Redefining guest experiences


Untangled Cloud HBX transforms guest interactions in the hospitality industry. From effortless guest services through streamlined reservations and inquiries to the seamless coordination of collaborative operations among kitchen staff, servers, and management, the benefits are manifold. Secure communication channels, fortified by encryption and industry compliance, ensure customer data privacy.

Guests at the heart of every moment, every step of the journey

Improve Guest Management with Cloud HBX

Guest Engagement

Streamline reservations, inquiries, and interactions, delivering seamless guest experiences that leave a lasting impact. By making reservations and queries effortless, businesses enhance guest satisfaction and encourage repeat visits.

Untangled Cloud HBX for Efficient Operations

Efficient Operations

Enable effortless coordination among teams, from kitchen operations to sales floor management. With intuitive communication tools, businesses streamline operations, reduce wait times, and elevate customer service, leading to enhanced efficiency and loyalty.

Enhanced Security with Untangled Cloud HBX

Enhanced Security

Ensure data security through encrypted communication channels and industry compliance. This commitment to protecting customer information builds trust, contributing to strong customer relationships and a reputable business image.

Cloud HBX Simple Management


Untangled's Cloud HBX, built to support current demands

Low Costs

Unlimited calling, and no lost revenue due to dropped or missed calls. Say goodbye to hefty upfront costs and maintenance fees associated with traditional phone systems. Cloud HBX eliminates the need for bulky hardware, offering a budget-friendly solution without compromising quality.

Powerful Call Management

Increase efficiency with features like auto attendant, call overflows, and many more. Simplify your communication network management. Cloud HBX empowers you to add or remove phones with minimal configuration hassle. It's your network, under your control, all from an intuitive online interface.

Effective Disaster Recovery

Built-in call forwarding in the event of internet or power loss to ensure business and patient experience is not affected.


Partner with us and we’ll use our specialist knowledge to get you up and running again with the least amount of fuss.


Features that matter

Unified Communications

A system that integrates instant messaging, voice and presence. Boost collaboration scross multiple sites with high-quality communication options across many different platforms and devices.

Intelligent Call Routing

Direct guest calls to the right department or personnel, minimizing wait times and enhancing guest satisfaction.

Real-time Insights

Monitor call volumes, peak hours, and customer preferences to optimize staffing and improve guest experiences.

Cloud HBX Simple Management


The ultimate communication reliability

With the redundancy function of Untangled's Cloud HBX, your practice enters a world of constant connectedness. Our solution fortifies your connections, allowing you to focus on seamless operations and unhindered conversations.

Set a New Standard for Guest Care with Untangled Cloud HBX

Business grade

Provides the reliability, flexibility, and advanced features, enabling practices to communicate effectively.

Intelligent Routing

Ensures that patient calls are directed to the right department or staff member efficiently.


Insights empower efficient resource allocation, optimized staffing, and informed decisions.


Ready to Immerse Yourself in the Cloud HBX Plan-o-Rama and Discover Your Ideal Fit?

Every Guest Experience is Unique, and at Untangled, we understand that your communication requirements are as distinct as the service you provide. We offer a range of Cloud HBX plans tailored to empower your hospitality or small retail establishment with seamless and efficient communication.


Revolutionising Telecommunications with Untangled

Our plans are designed to cater to your unique requirements, whether you manage a bustling restaurant, a charming café, or a boutique retail shop. Our Cloud HBX solutions ensure that your communication framework aligns seamlessly with the guest-centric essence of your establishment, encompassing flexibility, mobility, advanced features, and scalability. Discover the ideal Cloud HBX package, allowing you to focus on what truly counts—delivering exceptional guest experiences.

Untangle your conversations, Elevate your connections

Transform care delivery with Untangled Cloud HBX

Ready to Elevate Guest Experiences? Enhance interactions, streamline operations, and transform service delivery with the effortless capabilities of Untangled Cloud HBX, tailored for hospitality and small retail.

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