Help your agents excel with on-demand guidance available at their fingertips
Ai Enabled Sellers
Our Ai assistant connects sellers to the right information in real time, and delivers objection handling, live recommendations, scripts, and more.
Advanced Ai Coaching
Keep your sellers on the right track with QA scorecards, sentiment analysis, and in-call modes like listen-in, barge-in, and takeover.
Native CRM Integrations
No more app switching needed. We’ll autolog calls, transcripts, and notes in your CRM so your team doesn’t have to.
DIGITAL SELF SERVICE
Faster answers, without lifting a finger
Use Dialpad Digital Self Service to automatically scrape internal and external knowledge sources and immediately surface the best answers for customers.
DIGITAL CUSTOMER ENGAGEMENT
Connect with customers wherever they are
Make it easier for agents to track customer conversations across channels like WhatsApp, Facebook Messenger, and Apple Business Chat in one workspace. Built-in Ai also empowers your digital agents to solve requests faster by automating workflows and surfacing relevant suggestions.
WORKFORCE ENGAGEMENT MANAGEMENT
Manage costs and optimise performance
Create a consistent end-to-end customer journey. Dialpad offers advanced WEM capabilities to help with quality management, forecasting, agent scheduling, and behaviour adherence.
SUPER-CHARGE SERVICE: DIVE INTO DIALPAD'S FEATURE WONDERLAND
Designed for both agents & customers
Flexible Call Routing
Direct customers to the right agents based on skill level, availability, or longest-idle time.
Real-time Speech
Analysis
Get the fastest, most accurate transcriptions in the industry.
Quality Management
Keep track of agent performance with analytics and QA scorecards for individuals and teams.
Custom Wall Boards
Make customer service a team effort with dashboards highlighting agent and call centre statistics.
Callbacks & Voicemails
Say goodbye to customer hold time with smarter automated voicemail and callback capabilities.
Real-time Coaching
Give your team the tools to answer tough questions as they’re asked with automated support scripts.
Mobile Customer Support
Give your team the tools to answer tough questions as they’re asked with automated support scripts.
Interactive Voice Response
Easily define interactive voice response menus based on key (DTMF) or voice.
Live Caller Sentiment
Save time by recording a single voicemail to easily drop when a prospect can’t get to the phone
Agent Activity Heatmaps
Schedule agents more effectively by quickly understanding current call volume patterns.
Looking for something else?
Elevate your customer experience with AI-powered solutions. The Contact Centre and Sales solutions offer seamless omnichannel experiences for your customers, automatic call distribution, intelligent routing, real-time insights, and more. Experience the power of AI with Dialpad.
