Cindy Perez, Head of Customer Experience at Untangled, isn't your average leader. She's a passionate advocate for making every customer interaction spark joy and ignite potential.

"How do we set minds and hearts on fire?" is a question that fuels Cindy's daily mission. She believes that exceptional customer experience is the lifeblood of any successful operation, and her dedication to this philosophy permeates every aspect of Untangled.

Under Cindy's guidance, the Customer Success and After Care teams become champions of customer-centricity. They deeply understand client needs, craft personalised experiences, and weave Untangled's core values into every interaction.

Cindy's obsession? Building genuine, long-lasting relationships that revolutionize the Untangled customer journey. She champions strategies that measure service impact on tangible business outcomes for their clients.

In essence, Cindy is the firestarter, igniting both her team and Untangled as a whole to deliver experiences that leave a lasting impression and empower customers to thrive.