# Dialpad Support: AI-Driven Contact Centre, Delivered with Australian Expertise

AI-powered omnichannel contact centre with live transcription and coaching. Untangled deploys and optimises Dialpad Support for Australian teams.

## Plans & Pricing

- **Dialpad Support - Annual - Essentials**: AUD $115/mo
- **Dialpad Support - Annual - Advanced**: AUD $165/mo
- **Dialpad Support - Annual - Premium**: AUD $215/mo
- **Dialpad Support - Monthly - Essentials**: AUD $136/mo
- **Dialpad Support - Monthly - Advanced**: AUD $194/mo
- **Dialpad Support - Monthly - Premium**: AUD $244/mo

---

```json
{"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://www.untangled.com.au/#organization","name":"Untangled","url":"https://www.untangled.com.au","description":"Australian telecommunications reseller providing business phone systems, internet, mobile, AI agents, and professional IT services.","areaServed":{"@type":"Country","name":"Australia"},"knowsAbout":["Business Telecommunications","Cloud Phone Systems","Business Internet","Mobile Services","AI Voice Agents","IT Professional Services"]},{"@type":["ProductGroup","SoftwareApplication"],"@id":"https://www.untangled.com.au/products/dialpad-support/","name":"Dialpad Support","image":"https://www.untangled.com.au/wp-content/uploads/2025/10/g-product-dialpad-support-thumbnail.png","description":"AI-powered omnichannel contact centre with live transcription and coaching. Untangled deploys and optimises Dialpad Support for Australian teams.","url":"https://www.untangled.com.au/products/dialpad-support/","brand":{"@type":"Brand","name":"Dialpad"},"productGroupID":"dialpad-support","variesBy":["https://schema.org/price"],"additionalType":"https://schema.org/WebApplication","applicationCategory":"CommunicationApplication","operatingSystem":"Web, iOS, Android, Windows, macOS","keywords":"Dialpad Support, AI contact centre, cloud contact centre, call centre software, omnichannel support platform","areaServed":{"@type":"Country","name":"Australia"},"hasVariant":[{"@type":"SoftwareApplication","@id":"https://www.untangled.com.au/products/dialpad-support/#DSU-001","name":"Dialpad Support - Annual - Essentials","image":"https://www.untangled.com.au/wp-content/uploads/2025/10/g-product-dialpad-support-thumbnail.png","sku":"DSU-001","description":"Dialpad Support is an AI-driven cloud contact centre platform that empowers agents with real-time coaching, omnichannel support, and actionable insights to deliver exceptional customer experiences.","brand":{"@type":"Brand","name":"Dialpad"},"manufacturer":{"@type":"Organization","name":"Dialpad","url":"https://www.dialpad.com"},"additionalType":"https://schema.org/WebApplication","applicationCategory":"CommunicationApplication","operatingSystem":"Web, iOS, Android, Windows, macOS","areaServed":{"@type":"Country","name":"Australia"},"featureList":["Call routing and queuing","Real-time agent status monitoring","Call transcription and recording","CRM integrations","Real-time analytics","AI-powered call summaries","Voicemail transcription"],"category":"Business Phone Systems - Dialpad","offers":{"@type":"Offer","name":"Annual - Essentials","sku":"DSU-001","priceCurrency":"AUD","priceValidUntil":"2026-12-31","availability":"https://schema.org/InStock","url":"https://www.untangled.com.au/products/dialpad-support/","seller":{"@type":"Organization","@id":"https://www.untangled.com.au/#organization","name":"Untangled"},"priceSpecification":{"@type":"UnitPriceSpecification","price":115,"priceCurrency":"AUD","unitCode":"ANN","unitText":"year","referenceQuantity":{"@type":"QuantitativeValue","value":1,"unitText":"user"},"billingDuration":"P1Y","valueAddedTaxIncluded":false},"price":115,"shippingDetails":{"@type":"OfferShippingDetails","shippingRate":{"@type":"MonetaryAmount","value":0,"currency":"AUD"},"shippingDestination":{"@type":"DefinedRegion","addressCountry":"AU"},"deliveryTime":{"@type":"ShippingDeliveryTime","handlingTime":{"@type":"QuantitativeValue","minValue":0,"maxValue":0,"unitCode":"DAY"},"transitTime":{"@type":"QuantitativeValue","minValue":0,"maxValue":0,"unitCode":"DAY"}}},"hasMerchantReturnPolicy":{"@type":"MerchantReturnPolicy","applicableCountry":"AU","returnPolicyCategory":"https://schema.org/MerchantReturnNotPermitted"}}},{"@type":"SoftwareApplication","@id":"https://www.untangled.com.au/products/dialpad-support/#DSU-002","name":"Dialpad Support - Annual - Advanced","image":"https://www.untangled.com.au/wp-content/uploads/2025/10/g-product-dialpad-support-thumbnail.png","sku":"DSU-002","description":"Dialpad Support is an AI-driven cloud contact centre platform that empowers agents with real-time coaching, omnichannel support, and actionable insights to deliver exceptional customer experiences.","brand":{"@type":"Brand","name":"Dialpad"},"manufacturer":{"@type":"Organization","name":"Dialpad","url":"https://www.dialpad.com"},"additionalType":"https://schema.org/WebApplication","applicationCategory":"CommunicationApplication","operatingSystem":"Web, iOS, Android, Windows, macOS","areaServed":{"@type":"Country","name":"Australia"},"featureList":["All Essentials features","Live AI coaching cards for agents","CRM moment triggering and logging","Additional digital channels (chat, SMS, social)","Sentiment detection","Comprehensive analytics dashboards"],"category":"Business Phone Systems - Dialpad","offers":{"@type":"Offer","name":"Annual - Advanced","sku":"DSU-002","priceCurrency":"AUD","priceValidUntil":"2026-12-31","availability":"https://schema.org/InStock","url":"https://www.untangled.com.au/products/dialpad-support/","seller":{"@type":"Organization","@id":"https://www.untangled.com.au/#organization","name":"Untangled"},"priceSpecification":{"@type":"UnitPriceSpecification","price":165,"priceCurrency":"AUD","unitCode":"ANN","unitText":"year","referenceQuantity":{"@type":"QuantitativeValue","value":1,"unitText":"user"},"billingDuration":"P1Y","valueAddedTaxIncluded":false},"price":165,"shippingDetails":{"@type":"OfferShippingDetails","shippingRate":{"@type":"MonetaryAmount","value":0,"currency":"AUD"},"shippingDestination":{"@type":"DefinedRegion","addressCountry":"AU"},"deliveryTime":{"@type":"ShippingDeliveryTime","handlingTime":{"@type":"QuantitativeValue","minValue":0,"maxValue":0,"unitCode":"DAY"},"transitTime":{"@type":"QuantitativeValue","minValue":0,"maxValue":0,"unitCode":"DAY"}}},"hasMerchantReturnPolicy":{"@type":"MerchantReturnPolicy","applicableCountry":"AU","returnPolicyCategory":"https://schema.org/MerchantReturnNotPermitted"}}},{"@type":"SoftwareApplication","@id":"https://www.untangled.com.au/products/dialpad-support/#DSU-003","name":"Dialpad Support - Annual - Premium","image":"https://www.untangled.com.au/wp-content/uploads/2025/10/g-product-dialpad-support-thumbnail.png","sku":"DSU-003","description":"Dialpad Support is an AI-driven cloud contact centre platform that empowers agents with real-time coaching, omnichannel support, and actionable insights to deliver exceptional customer experiences.","brand":{"@type":"Brand","name":"Dialpad"},"manufacturer":{"@type":"Organization","name":"Dialpad","url":"https://www.dialpad.com"},"additionalType":"https://schema.org/WebApplication","applicationCategory":"CommunicationApplication","operatingSystem":"Web, iOS, Android, Windows, macOS","areaServed":{"@type":"Country","name":"Australia"},"featureList":["All Advanced features","Automated quality management","AI Scorecards","CSAT measurement on 100% of calls","Advanced analytics and reporting","Workforce management (optional add-on)","Priority support"],"category":"Business Phone Systems - Dialpad","offers":{"@type":"Offer","name":"Annual - Premium","sku":"DSU-003","priceCurrency":"AUD","priceValidUntil":"2026-12-31","availability":"https://schema.org/InStock","url":"https://www.untangled.com.au/products/dialpad-support/","seller":{"@type":"Organization","@id":"https://www.untangled.com.au/#organization","name":"Untangled"},"priceSpecification":{"@type":"UnitPriceSpecification","price":215,"priceCurrency":"AUD","unitCode":"ANN","unitText":"year","referenceQuantity":{"@type":"QuantitativeValue","value":1,"unitText":"user"},"billingDuration":"P1Y","valueAddedTaxIncluded":false},"price":215,"shippingDetails":{"@type":"OfferShippingDetails","shippingRate":{"@type":"MonetaryAmount","value":0,"currency":"AUD"},"shippingDestination":{"@type":"DefinedRegion","addressCountry":"AU"},"deliveryTime":{"@type":"ShippingDeliveryTime","handlingTime":{"@type":"QuantitativeValue","minValue":0,"maxValue":0,"unitCode":"DAY"},"transitTime":{"@type":"QuantitativeValue","minValue":0,"maxValue":0,"unitCode":"DAY"}}},"hasMerchantReturnPolicy":{"@type":"MerchantReturnPolicy","applicableCountry":"AU","returnPolicyCategory":"https://schema.org/MerchantReturnNotPermitted"}}},{"@type":"SoftwareApplication","@id":"https://www.untangled.com.au/products/dialpad-support/#DSU-004","name":"Dialpad Support - Monthly - Essentials","image":"https://www.untangled.com.au/wp-content/uploads/2025/10/g-product-dialpad-support-thumbnail.png","sku":"DSU-004","description":"Dialpad Support is an AI-driven cloud contact centre platform that empowers agents with real-time coaching, omnichannel support, and actionable insights to deliver exceptional customer experiences.","brand":{"@type":"Brand","name":"Dialpad"},"manufacturer":{"@type":"Organization","name":"Dialpad","url":"https://www.dialpad.com"},"additionalType":"https://schema.org/WebApplication","applicationCategory":"CommunicationApplication","operatingSystem":"Web, iOS, Android, Windows, macOS","areaServed":{"@type":"Country","name":"Australia"},"featureList":["Call routing and queuing","Real-time agent status monitoring","Call transcription and recording","CRM integrations","Real-time analytics","AI-powered call summaries","Voicemail transcription"],"category":"Business Phone Systems - Dialpad","offers":{"@type":"Offer","name":"Monthly - Essentials","sku":"DSU-004","priceCurrency":"AUD","priceValidUntil":"2026-12-31","availability":"https://schema.org/InStock","url":"https://www.untangled.com.au/products/dialpad-support/","seller":{"@type":"Organization","@id":"https://www.untangled.com.au/#organization","name":"Untangled"},"priceSpecification":{"@type":"UnitPriceSpecification","price":136,"priceCurrency":"AUD","unitCode":"MON","unitText":"month","referenceQuantity":{"@type":"QuantitativeValue","value":1,"unitText":"user"},"billingDuration":"P1M","valueAddedTaxIncluded":false},"price":136,"shippingDetails":{"@type":"OfferShippingDetails","shippingRate":{"@type":"MonetaryAmount","value":0,"currency":"AUD"},"shippingDestination":{"@type":"DefinedRegion","addressCountry":"AU"},"deliveryTime":{"@type":"ShippingDeliveryTime","handlingTime":{"@type":"QuantitativeValue","minValue":0,"maxValue":0,"unitCode":"DAY"},"transitTime":{"@type":"QuantitativeValue","minValue":0,"maxValue":0,"unitCode":"DAY"}}},"hasMerchantReturnPolicy":{"@type":"MerchantReturnPolicy","applicableCountry":"AU","returnPolicyCategory":"https://schema.org/MerchantReturnNotPermitted"}}},{"@type":"SoftwareApplication","@id":"https://www.untangled.com.au/products/dialpad-support/#DSU-005","name":"Dialpad Support - Monthly - Advanced","image":"https://www.untangled.com.au/wp-content/uploads/2025/10/g-product-dialpad-support-thumbnail.png","sku":"DSU-005","description":"Dialpad Support is an AI-driven cloud contact centre platform that empowers agents with real-time coaching, omnichannel support, and actionable insights to deliver exceptional customer experiences.","brand":{"@type":"Brand","name":"Dialpad"},"manufacturer":{"@type":"Organization","name":"Dialpad","url":"https://www.dialpad.com"},"additionalType":"https://schema.org/WebApplication","applicationCategory":"CommunicationApplication","operatingSystem":"Web, iOS, Android, Windows, macOS","areaServed":{"@type":"Country","name":"Australia"},"featureList":["All Essentials features","Live AI coaching cards for agents","CRM moment triggering and logging","Additional digital channels (chat, SMS, social)","Sentiment detection","Comprehensive analytics dashboards"],"category":"Business Phone Systems - Dialpad","offers":{"@type":"Offer","name":"Monthly - Advanced","sku":"DSU-005","priceCurrency":"AUD","priceValidUntil":"2026-12-31","availability":"https://schema.org/InStock","url":"https://www.untangled.com.au/products/dialpad-support/","seller":{"@type":"Organization","@id":"https://www.untangled.com.au/#organization","name":"Untangled"},"priceSpecification":{"@type":"UnitPriceSpecification","price":194,"priceCurrency":"AUD","unitCode":"MON","unitText":"month","referenceQuantity":{"@type":"QuantitativeValue","value":1,"unitText":"user"},"billingDuration":"P1M","valueAddedTaxIncluded":false},"price":194,"shippingDetails":{"@type":"OfferShippingDetails","shippingRate":{"@type":"MonetaryAmount","value":0,"currency":"AUD"},"shippingDestination":{"@type":"DefinedRegion","addressCountry":"AU"},"deliveryTime":{"@type":"ShippingDeliveryTime","handlingTime":{"@type":"QuantitativeValue","minValue":0,"maxValue":0,"unitCode":"DAY"},"transitTime":{"@type":"QuantitativeValue","minValue":0,"maxValue":0,"unitCode":"DAY"}}},"hasMerchantReturnPolicy":{"@type":"MerchantReturnPolicy","applicableCountry":"AU","returnPolicyCategory":"https://schema.org/MerchantReturnNotPermitted"}}},{"@type":"SoftwareApplication","@id":"https://www.untangled.com.au/products/dialpad-support/#DSU-006","name":"Dialpad Support - Monthly - Premium","image":"https://www.untangled.com.au/wp-content/uploads/2025/10/g-product-dialpad-support-thumbnail.png","sku":"DSU-006","description":"Dialpad Support is an AI-driven cloud contact centre platform that empowers agents with real-time coaching, omnichannel support, and actionable insights to deliver exceptional customer experiences.","brand":{"@type":"Brand","name":"Dialpad"},"manufacturer":{"@type":"Organization","name":"Dialpad","url":"https://www.dialpad.com"},"additionalType":"https://schema.org/WebApplication","applicationCategory":"CommunicationApplication","operatingSystem":"Web, iOS, Android, Windows, macOS","areaServed":{"@type":"Country","name":"Australia"},"featureList":["All Advanced features","Automated quality management","AI Scorecards","CSAT measurement on 100% of calls","Advanced analytics and reporting","Workforce management (optional add-on)","Priority support"],"category":"Business Phone Systems - Dialpad","offers":{"@type":"Offer","name":"Monthly - Premium","sku":"DSU-006","priceCurrency":"AUD","priceValidUntil":"2026-12-31","availability":"https://schema.org/InStock","url":"https://www.untangled.com.au/products/dialpad-support/","seller":{"@type":"Organization","@id":"https://www.untangled.com.au/#organization","name":"Untangled"},"priceSpecification":{"@type":"UnitPriceSpecification","price":244,"priceCurrency":"AUD","unitCode":"MON","unitText":"month","referenceQuantity":{"@type":"QuantitativeValue","value":1,"unitText":"user"},"billingDuration":"P1M","valueAddedTaxIncluded":false},"price":244,"shippingDetails":{"@type":"OfferShippingDetails","shippingRate":{"@type":"MonetaryAmount","value":0,"currency":"AUD"},"shippingDestination":{"@type":"DefinedRegion","addressCountry":"AU"},"deliveryTime":{"@type":"ShippingDeliveryTime","handlingTime":{"@type":"QuantitativeValue","minValue":0,"maxValue":0,"unitCode":"DAY"},"transitTime":{"@type":"QuantitativeValue","minValue":0,"maxValue":0,"unitCode":"DAY"}}},"hasMerchantReturnPolicy":{"@type":"MerchantReturnPolicy","applicableCountry":"AU","returnPolicyCategory":"https://schema.org/MerchantReturnNotPermitted"}}}],"offers":{"@type":"AggregateOffer","priceCurrency":"AUD","lowPrice":115,"highPrice":244,"offerCount":6,"availability":"https://schema.org/InStock","shippingDetails":{"@type":"OfferShippingDetails","shippingRate":{"@type":"MonetaryAmount","value":0,"currency":"AUD"},"shippingDestination":{"@type":"DefinedRegion","addressCountry":"AU"},"deliveryTime":{"@type":"ShippingDeliveryTime","handlingTime":{"@type":"QuantitativeValue","minValue":0,"maxValue":0,"unitCode":"DAY"},"transitTime":{"@type":"QuantitativeValue","minValue":0,"maxValue":0,"unitCode":"DAY"}}},"hasMerchantReturnPolicy":{"@type":"MerchantReturnPolicy","applicableCountry":"AU","returnPolicyCategory":"https://schema.org/MerchantReturnNotPermitted"}}}]}
```
