# Dialpad AI Connect: AI-Powered Business Communications AI-powered calls, SMS, meetings and messaging in one app. Local numbers, AUD billing and expert onboarding by Untangled. ## Plans & Pricing - **Dialpad AI Connect - Annual - Standard**: AUD $20/mo - **Dialpad AI Connect - Annual - Pro**: AUD $35/mo - **Dialpad AI Connect - Monthly - Standard**: AUD $32/mo - **Dialpad AI Connect - Monthly - Pro**: AUD $45/mo - **Dialpad AI Connect - Annual - Enterprise**: AUD $Contact us/mo - **Dialpad AI Connect - Monthly - Enterprise**: AUD $Contact us/mo ## Frequently Asked Questions ### What is Dialpad AI Connect, and why choose Untangled? Dialpad AI Connect is a unified AI-powered cloud communication platform with voice, video, messaging, and SMS with voice intelligence. Untangled is Dialpad's official ANZ reseller, providing local setup, billing, onboarding, and support. ### How quickly can my team get started with Untangled? Most SMBs are operational within 1–2 weeks. Untangled's four-stage rollout — Planning, Implementation, UAT, Launch — ensures fast, guided deployment. ### Can I keep my existing business number(s)? Yes, number porting is supported, including local, toll-free and international numbers. Untangled handles the porting process end-to-end. ### Does Dialpad work on any device? Absolutely. Dialpad AI Connect is device-agnostic: desktop, mobile, browser, or compatible desk phones. It supports BYOD and zero-touch provisioning for certified devices. ### Are SMS messages supported in Australia? Yes, Dialpad has supported Australian SMS and Direct Inward Dialling (DID) since 2021, enabling full inbound/outbound texting. ### What compliance and security features are available? Dialpad runs on Google Cloud with enterprise-grade security (SOC 2, ISO 27001). Untangled helps tailor deployments for regulated industries with compliant workflows and retention configurations. ### How do integrations like Salesforce or HubSpot work? Dialpad's integrations automatically sync voicemails, transcripts, SMS, and call logs into your CRM. Calls can be initiated using tools like Salesforce or Zendesk. Untangled configures and manages these per your workflows. ### What analytics or coaching tools are included? Dialpad AI provides live call transcription, sentiment analysis, keywords, post-call summaries, and live coaching. Untangled may build integrated dashboards for ongoing insight and optimisation. ### Is call recording permitted, and are transcripts secure? Yes, Dialpad supports call recording with transcripts. For regions requiring consent or compliance policies, Untangled can help configure prompts and retention rules. ### What hardware is needed to run Dialpad AI Connect? No hardware is strictly required. Dialpad works via apps and browsers. 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