Handpick the perfect plan that fits your business.
Pro
Contact center software with live Ai coaching, real-time sentiment tracking, and included integrations to your CRM 3 license minimum
With Dialpad's AI Contact Centre, explore the future of customer service. Customer service requires an overhaul in today's quicksand digital environment. Dialpad AI Contact Centre uses cutting-edge artificial intelligence to completely transform the way your contact centre operates. This cutting-edge technology is your key to unlocking amazing customer experiences, from automating repetitive operations to giving real-time information. Give your agents the resources they require to succeed, to improve workflows, and to get unmatched insights into client interactions. You're influencing the future with Dialpad's AI Contact Centre rather than just adapting to it.
SMS
Help desk integrations
24/7 phone support
All the value of the Pro plan, plus:
Enterprise
Contact center software with live Ai coaching, real-time sentiment tracking, and included integrations to your CRM 3 license minimum
With Dialpad's AI Contact Centre, explore the future of customer service. Customer service requires an overhaul in today's quicksand digital environment. Dialpad AI Contact Centre uses cutting-edge artificial intelligence to completely transform the way your contact centre operates. This cutting-edge technology is your key to unlocking amazing customer experiences, from automating repetitive operations to giving real-time information. Give your agents the resources they require to succeed, to improve workflows, and to get unmatched insights into client interactions. You're influencing the future with Dialpad's AI Contact Centre rather than just adapting to it.
Custom business rules
100% uptime SLA
Custom dashboards & reporting
All the value of the Pro plan, plus:
Dialpad Ai
Contact Centre
Pro
Enterprise
Key Features
SMS, MMS, and group messaging
Phone number included (per user): 1 local number
1
1
Mobile and softphone app support
Call recording: Automatic
Call recording: Customisable
Additional numbers (individuals): Local or international
25
Unlimited
Built-in Ai & Analytics
Rep leaderboards
Coaching groups for reps
Call monitoring (Listen In, Barge, Take Over)
Analytics and reporting: Advanced
Analytics and reporting: Customisable
Manager alerts
Real-time rep recommendations
Call transcriptions
Call history
Speech coaching
Productivity & Integrations
Salesforce Powerdialer
Local presence dialing
Automated post-call notes
Voicemail drop
Salesforce (SalesCloud) integration
HubSpot integration
Online meetings (Dialpad Meetings)
Google Workspace integration
Microsoft 365 integration
Zapier integration
Outreach integration
API developer access
Security
User management
Admin portal
Single sign-on
HIPAA/BAA compliance
Support
Knowledge base
Community forum
Support coverage: 24/7
Web (multilingual)
Chat (multilingual)
Phone
Dedicated account manager: Call for details
Professional deployment services: Call for details
Service Level Agreement (SLA): Limited
Service Level Agreement (SLA): 100%
Professional deployment services: Call for details
Rely on a robust and dependable network for seamless connectivity.
Revolutionise Your Workflow
with Dialpad Ai
Unleash the Power of Real-Time Transcription, Sentiment Analysis, Live Coaching, Predictive CSAT, and Beyond, Elevating Team and Customer Conversations to a Whole New Level.
1300 or 1800
number
Starting at
$25
AUD
ex GST
per number / month
Explore add-ons
Mobile number with Unlimited SMS
Annual pricing
AUD
$30
ex GST
per user / month
Additional local number
Annual pricing
$12
AUD
ex GST
per number / month
Clients we work with
From household names to pint-sized gems, our client list is a wild mix of bigwig behemoths and quirky trailblazers. We've won the hearts of both Goliaths and Davids alike, earning trust from renowned giants and cherished underdogs.
Get a free quote
Untangled was born after years of watching companies spend thousands of dollars on equipment and systems that either wasn’t fit for purpose or didn’t do what it said it would do. We are extremely focused on removing the complex, legacy based systems that traditional telecommunications companies put forward as your only options. Because generally – they’re not.
Sydney
320 Pitt Street
Sydney
Brisbane
310 Edward Street
Brisbane
Melbourne
100 Collins Street
Melbourne
Perth
152 St Georges Terrace
Perth
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