# Case Study: Rogalski Lawyers — Automated Call Management for a Brisbane Law Firm

How Untangled helped Rogalski Lawyers, a family-owned Brisbane law firm, replace an outdated on-premise phone system with Dialpad for automated call recording, live transcription, and AI-generated summaries.

## Summary

Rogalski Lawyers replaced an outdated on-premise system with Dialpad via Untangled, gaining automated call recording and live transcription, AI-generated call summaries that eliminate manual note-taking, mobile accessibility for managing calls from anywhere, increased operational efficiency, and enhanced client experience.

**Products used:** Dialpad

---

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