# Case Study: Optimise Plumbing — From Legacy Landline to Cloud Communications

How Untangled helped Optimise Plumbing, an Inner West Sydney plumbing business, replace a legacy landline with a cloud-based phone system featuring Dialpad, Cloud HBX, and Concierge Support.

## Summary

Optimise Plumbing replaced a legacy landline with Untangled's cloud-based phone system, gaining scalability for growing call volumes, enhanced customer experience through after-hours messaging, and greater operational efficiency by removing the need for a team member to be physically present at the phone.

**Products used:** Dialpad, Cloud HBX, Concierge Support

---

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