Optimise Plumbing improves response times with a cloud-based phone system
INDUSTRY
Construction
PRODUCTS
Dialpad
HBX
Concierge Support
Introducing Optimise Plumbing
Based in Inner West, Sydney, Optimise Plumbing accommodates commercial, industrial, and residential clients. In order to provide exceptional service and manage their tasks effectively, they need seamless, organised communication.
The Situation
As a start up business with plans to scale the business quickly, Optimise Plumbing became aware that choosing
the wrong technology would hold them back:
Legacy On-Premise Phone System
Inbound and outbound calls were being made using a standard landline service, which was inefficient as trade increased.
Opportunities Left Unanswered
Potential and existing customers calling out of hours could not leave messages, leading to lost business and subpar service.
Operational Inefficiencies
In order to accept every call, a team member was required to be near the phone at all times. There could also often be a large backlog of customer requests.
The Untangled Partnership
Through their relationship with Untangled, Optimise Plumbing have been able to streamline their telco needs,
ensuring that they can capture greater opportunity:
Cloud-Based Phone System
Centralised administration and client management, whilst improving customer experience with messaging, automated responses and internal notifications.
Concierge Support
Ensuring that Optimise Plumbing has access to Untangled’s expert support staff to rapidly solve any tech issues and help them get the most out of their new phone system.
"Being in the service industry ourselves, we know how important it is to be available, relatable and helpful for your clients. The team at Untangled know their products, but what sets them apart is their ability to understand our needs and develop a solution that is right for us"
JOE LAHOUD, DIRECTOR, OPTIMISE PLUMBING
The Outcomes
As a result of the the partnership with Untangled, About Smiles gained key advantages:
Scalability
Achieved with a modern cloud-based solution that can handle larger call volumes as the company grows.
Enhanced Customer Experience
Through improved accessibility with after-hours messaging, reducing missed opportunities.
Greater Operational Efficiency
By ensuring calls are handled smoothly and without requiring a team member to be physically present at all times.
Ready to leave your legacy phone system in the past?
Contact Untangled to future-proof your business!