# Case Study: About Smiles — Unified Communications Across Five Dental Practices

How Untangled helped About Smiles, a chain of five dental practices across Sydney, consolidate legacy phone and internet services into a unified cloud-based system with Dialpad, Cloud HBX, and Concierge Support.

## Summary

About Smiles consolidated legacy on-premise phone systems and basic NBN across five locations into a unified cloud solution via Untangled, achieving reduced customer hold times with improved call routing, faster and more reliable internet at each location, and significant cost savings on both internet and phone services.

**Products used:** Dialpad, Cloud HBX, Concierge Support

---

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